Delivery Policy

Brightword Books, LLC Delivery Policy
Thank you for choosing Brightword Books, LLC! We are committed to providing you with excellent service and ensuring your books are delivered seamlessly to online retailers, bookstores, and your readers. Please review our delivery policy below:

1. Publishing and Distribution Methods

At Brightword Books, LLC, we offer both digital and print book publishing through Amazon, other online retailers, and local bookstores. Once your book is ready for distribution, we ensure it is made available on the following platforms:
Amazon Kindle Direct Publishing (KDP)

Amazon Print on Demand

Barnes & Noble Press

IngramSpark (for wider distribution to bookstores)

Apple Books, Kobo, and other digital retailers

2. Delivery Timeframe for Digital Books

Once your book is published and approved, it will typically be available on digital platforms like Amazon Kindle, Apple Books, and Kobo within 24-48 hours.

3. Delivery Timeframe for Print Books

Print-on-demand books, once published, will be available on platforms like Amazon or Barnes & Noble within 3-5 business days. Delivery time to customers will depend on their chosen shipping method. For physical bookstores, the availability might vary based on their restocking cycles.

4. Publishing and Distribution Costs

Our publishing services include digital and print book distribution at no additional cost beyond our service fees. Specific details about our fees for publishing and marketing can be provided on request. Please note, distribution channels like Amazon, IngramSpark, and others may have their own associated costs for printing and royalties.

5. Shipping Costs for Physical Books

Once your book is available for print and orders are placed, the cost of shipping is determined by the retailer (e.g., Amazon, Barnes & Noble) and the shipping method chosen by the buyer. Shipping rates vary based on location and selected delivery speed.

6. Geographic Restrictions

We publish and distribute books globally through our partners. However, availability may vary by region, and some books may be restricted in certain countries depending on the platform’s policies.

7. Tracking Information

When a print order is placed through a retailer like Amazon or Barnes & Noble, customers will receive tracking information directly from the retailer once the book is shipped.

8. Returns and Exchanges for Print Books

Returns and exchanges for print books are handled by the retailer from which the book was purchased (e.g., Amazon, Barnes & Noble). For digital books, refunds and exchanges are subject to the policies of the respective platform. Please consult the retailer’s customer service for assistance with returns.

9. Lost or Damaged Books

If a physical book is lost or damaged during shipping, please contact the retailer directly (e.g., Amazon or Barnes & Noble) for assistance with a replacement. If you encounter any issues with the digital delivery of your book, please reach out to us at support@brightwordbooks.com, and we will help resolve the matter promptly.

10. Author Services and Marketing

As part of our publishing services, we also offer marketing and promotional services for your book. Delivery times for promotional campaigns may vary based on the service selected, but we will always keep you updated on the progress and expected timelines.

Future Online Bookstore
Our team is actively working on equipping our website with e-commerce capabilities, which will allow us to offer an online bookstore where readers can order books directly through our site. We are excited to bring this feature to you soon, so you can conveniently purchase books and support the authors we publish. Stay tuned for more updates!

Changes to Delivery Policy
Brightword Books, LLC reserves the right to update or modify this Delivery Policy at any time. Any changes made to the policy will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about any updates or changes.
If there are significant changes to the delivery methods, timeframes, or shipping costs, we will notify our customers through email or via an announcement on our website.
If you have any questions or concerns regarding the changes to our Delivery Policy, please feel free to contact us at support@brightwordbooks.com.

Thank you for partnering with Brightword Books, LLC! We are excited to help bring your book to the world. If you have any questions about our services or delivery policies, please don’t hesitate to reach out to us.

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